FAQ

Keep it lit Records is a Record Label founded by Kamaiyah.

For all customer support email us with your order number at support@keepitlitrecords.com. Response time is same day to 2 business days.

 

FAQ 

Shipping

You will receive an automatic confirmation when you place your order. 

Please allow 2-3 business days for order processing, pending availability and credit card verification. This may take longer during special releases, major holidays, and during a markdown period. Please note, Keep it Lit Records does not ship on major holidays.

 All orders are shipped from California. While orders are typically shipped within 10-15 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered. 

Keep it Lit Records is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen/lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact support@downbyone.co and we will try our best to assist you with this matter.

ALL SALES ARE FINAL. No Returns or Exchanges at this time.